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Introduce About Us
About Us
About Us
19/04/2017 - 757 view
Hello,

We are Vietnamese Travel Company based in Hanoi, Vietnam. We also have representative offices in Danang, Ho Chi Minh City, Laos, Cambodia and Myanmar to control the tour run smoothly.
 
We are specialized in Private Tour, Tailor-made Tour for couples, friend group, and families from Free Independent Travelers (FIT) to Group Inclusive Tour (GIT) who like to travel to Vietnam, Laos, Cambodia and Myanmar Country. We also offer fully guided tours of Vietnam in a foreign language in English, German, French, Chinese, Japanese, Portuguese, Spanish and Italian with top multi-lingual tour guides.
 
All of tour tours offer a wide of selection included Classical Tours, Cruising Tour, Historical & Culture Tours, Beach Tours, and Adventure Tours etc… and tour price is quoted based on different level hotel like Standard, Superior, Deluxe or Luxury hotel class which will meet any demand and our customer will have a big saving on your holiday. 
 
We constantly to monitor the hotels and restaurants to ensure the standard of accommodation and service remain high and comfortable vehicles allowing you to relax. Our professional team includes Expert Travel Consultant, Experienced Driver and Knowledgeable Tour Guide will assist you enthusiastically and surely you will get great experience in your life time. 
 
Discounted 5% of the tour price is applied for clients who travel with us regularly. That is a small gift which we would like to thank you for continued supported and for prospective clients. The most important thing is we wish to offer a wonderful trip to our clients.
 
OUR SERVICES:

Vietnam visa
Travel with us, we offer free visa approval to Vietnam (we will send you available visa form to fill passport information 20 days before departure date from your home country)
When you arrive Vietnam, you need pay stamp fee by your own directly to customs at the airport.
 
Travel Services
We provide travel services like holiday packages, private holidays, and customized holidays… for individual or a group of tourist travel to Vietnam, Laos, Cambodia and Myanmar. We work closely with our representative office at main cities and operate confirmed services fluently.
 
Hotels & Resorts Booking
We contracted with many hotels & resorts in Hanoi, Sapa, Halong, Nha Trang, Hoi An, Hue, Danang , Phan Thiet, Phu Quoc, Ho Chi Minh city …in Vietnam. That’s why you have good rate when book with us.
 
Flight tickets
We provide domestic flight tickets and international flight tickets. We issue Electronic-tickets promptly and send to you by email or fax within 1-2 hours upon request. And air fare must be paid before issue ticket.
 
Vietnam train tickets & Sapa train tickets
We provide train ticket from Hanoi to other provinces in Vietnam as route (Hanoi – Laocai/Sapa, Hanoi – Hue, Hanoi – Danang, Hanoi – Quang Binh, Hanoi – Ho Chi Minh …and return. Train ticket fare must be paid before issue ticket.
 
Transfer & Vehicle arrangement
We provide a wide range of international standard vehicles, cars, air-conditioned mini or coach buses and luxury VIP limousines for airport transfers, city tours or excursions etc.
 
 
TERM & CONDITIONS:
 
1. Reservation
The booking should be booked via our websites: www.indochinawonderstours.com or email to our company

INDOCHINA WONDERS TOURS COMPANY LIMITED
Address:  Song Phuong, Hoai Duc District, Hanoi, Vietnam
Email:  info@indochinawonderstours.com and indochinawonderstourscompany@gmail.com
We will reply your email within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
 
2. Confirmation & Voucher 
All services will be booked within 1-2 working days then we send confirmation to you by email or fax.  In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Voucher will be issued by INDOCHINA WONDERS TOURS after booked trip is confirmed and payment is completes. We will send service voucher to you by email/ fax or give you directly.
 
3. Deposit & Payment
All bank fees must be paid by payer. We only confirm when we receive full of money as our agreement invoice.
Upon confirmation of a reservation, you are required to deposit 25% of the tour cost within 3 days of booking confirmation (additional deposits are required for certain services or at certain peak dates, we will advise you of this at the time of process your booking). This deposit is non-refundable. The deposit should be made by Credit card or Bank transfer.
The remaining balance of the tour price (75%) you can pay upon arrival. Paying at our offices in Hanoi or HCM City (Vietnam) or Siem Reap (Cambodia) or Luang Prabang (Laos) or Yangon Office (Myanmar). Cash is preferred to reduce any processing fees that may affect your cost.
In case of payment by credit cards, an additional bank service charge of 3% will be added for Visa and Master Card and 4% for American Express.

4. Cancellation by traveller
As a rule, unless otherwise stated, all cancellation must be informed in writing by email, fax or urgent call.  Cancellations will be charged as follows:
– 30 days before arrival: The total deposit paid to us (25% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o­ne (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After o­ne (1) year the deposit amount is forfeited.
– 14- 29 days before arrival: 25% charge
– 7-14 days before arrival: 35% charge
– 2-6 days before arrival: 50% charge
– Within 24 hour before arrival: 100%
 
5. Children policy 
Child from 1- 3 yrs: Free of charge if sharing bed with parents
Child from 4 – 6 yrs: 25% of adult price if sharing existing bed(s) with parents
Child from 7 -11 yrs: 75% of adult price if using extra bed/mattress in parents’ room
Child above 11 years old: Charge as Adult price.
 
6. Cancellation by Indochina Wonders Tours Company
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
 
7. Refund and compensation
If you have any trouble with our services, staff, vehicles or something like that, please complain to us in 24 hours. We will try our best to deal with your problems and offer you the refund or compensation base on each circumstance. Any complaints after 24hours (from the time of problems) will not be handled.
No amount of refunds and compensations will not be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.
 
8. Amendment
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline of cancellation (please see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply.
 
9. Responsibility & Liability
We shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, We will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Our’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
We will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
 
10. Your details
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. If you are 70 years of age or over we also require you to complete and forward a Self- Assessment form. Your booking cannot be confirmed without provision of these details.
We commits you that any of your personal information received by us through the booking process will never be used for any other purposes but travel services related to your trip to our destinations.

11. Travel Insurance
We strongly recommend that all travelers obtain travel and health insurance before taking any of our tours. Insurance Fee is not included in our tour price.
Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
 
12. Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
 
13. Site accuracy
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
 

 
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